Frequently asked questions about propane & heating oil in Westchester, Putnam & Bronx County
Have a question about fuel delivery, pricing, or service in Westchester County? Browse the answers below, or call us at 914-666-3200 — we're available 24 hours a day.
Propane Delivery
How do I switch propane suppliers to Halstead Quinn?
Switching is straightforward. Contact us to set up your account, and we'll coordinate the transition — including scheduling your first delivery. Our team walks you through every step at no charge. Learn more on our propane supplier page.
What propane tank sizes are available?
We supply propane in a range of tank sizes to match your usage. Common residential options include 24-gallon, 56-gallon, 120-gallon, and 500-gallon propane cylinders. We'll help you select the right size based on your home's square footage, appliances, and average consumption.
Do you offer automatic propane delivery?
Yes. With automatic delivery, we monitor your estimated usage based on weather and historical data and schedule refills before your tank runs low — no phone calls or manual tracking needed. This is the most popular option for homeowners who use propane as their primary heat source. You can also choose will-call delivery if you prefer to order on your own schedule.
Can you deliver propane for a pool heater or standby generator?
Absolutely. Propane is well-suited for pool heaters, whole-home standby generators, outdoor kitchens, and fireplaces. We deliver to residential and commercial customers throughout Westchester County and can set up automatic delivery schedules for high-usage equipment like generators that need to stay fueled year-round.
Heating Oil Delivery
What is the difference between automatic delivery and will-call for heating oil?
With automatic delivery, your fuel provider calculates your fuel needs based on degree-day tracking and your home's heating history, then deliver before your tank gets too low. Halstead Quinn uses tanks with Anova monitoring system so we know exactly how much fuel you have left. With will-call, you contact your fuel provider when you're ready to order and schedule a delivery, typically within one to two business days. Automatic delivery is recommended for primary residences and businesses to avoid running out; will-call works well for vacation homes and other non-critical applications. Visit our heating oil supplier page for details.
What is B20 biofuel and should I consider it?
B20 biofuel is a blend of 80% ultra-low-sulfur heating oil and 20% biodiesel derived from renewable sources such as soybean oil or recycled cooking oil. It burns cleaner than standard heating oil, produces fewer emissions, and is compatible with existing oil burners without modification. Many homeowners choose B20 as a lower-carbon alternative that still delivers reliable performance through a Westchester winter.
Do you offer tank insurance for heating oil tanks?
Yes. Tank insurance protects you against the cost of soil and groundwater remediation if your oil tank leaks. Given that older steel tanks can corrode over time, this coverage provides important financial protection. Ask about our tank insurance options when you set up your account — it's an affordable addition that can save thousands in cleanup costs.
What does an oil burner service contract cover?
Our oil burner service contracts include an annual tune-up, priority scheduling for repairs, and discounted labor rates on covered parts. Regular maintenance keeps your burner running efficiently, extends equipment life, and reduces the risk of mid-winter breakdowns. Service contracts are available only to customers on automatic delivery accounts.
Diesel & Other Fuels
Is there a minimum delivery quantity for diesel fuel?
Minimum delivery quantities vary depending on fuel type and your account setup. Contact us at (914) 666-3200 to discuss your volume requirements. We serve both residential customers with on-site diesel tanks and commercial or fleet accounts with higher ongoing needs. Details are available on our diesel fuel supplier page.
What is the difference between on-road and off-road diesel?
On-road diesel (also called clear diesel) is taxed and legally required for any vehicle that operates on public roads — trucks, buses, and passenger vehicles. Off-road diesel (dyed red) is taxed at a lower rate and intended strictly for equipment that never travels public roads, such as farm machinery, construction equipment, and stationary generators. Using off-road diesel in an on-road vehicle is a federal violation. We supply both; let us know which you need when you order.
Do you offer fleet fuel accounts?
Yes. Fleet accounts are available for businesses that have an on-site storage tank and operate multiple vehicles or pieces of equipment and need reliable, scheduled diesel delivery. We can set up recurring delivery schedules and consolidated billing to reduce the administrative burden on your team. Call (914) 666-3200 to discuss fleet pricing and account terms.
Pricing & Billing
How does the budget plan work?
Our budget plan divides your estimated annual fuel cost into equal 10 or 11 monthly payments, so you avoid the large bills that typically arrive in the coldest months. At the end of the heating season, your account is reconciled — if you used more fuel than projected, a small balance may be due; if you used less, you'll receive a credit. It's a straightforward way to smooth out seasonal expenses.
What is level billing?
Level billing is another name for a budget plan in which your payments are spread evenly across 10 or 11 months. The key benefit is predictability: you pay the same amount each month regardless of delivery timing or temperature swings. This makes household budgeting easier, especially for families on fixed incomes. Ask about enrolling when you set up your account.
Do you offer price lock-in for heating oil or propane?
Yes, we offer price lock-in for heating oil but not for propane. Price lock-in lets you fix your per-gallon rate for the season, protecting you from price spikes during periods of high demand or supply disruption. This option is typically available before the heating season begins and is subject to contract terms. Call (914) 666-3200 to ask about current lock-in rates and availability.
What payment methods do you accept?
To avoid increasing prices to cover additional credit card fees, we accept checks and automatic ACH bank drafts. Customers on budget or level billing plans can set up automatic monthly payments to avoid missed due dates. Contact our office for details on payment options for your account type.
Installation Services
What brands of heating equipment do you service?
Our technicians are experienced with a wide range of oil burner and propane gas appliance brands. Whether your equipment is a major national brand or a regional manufacturer, we can typically service, repair, or replace it. If you're unsure whether your equipment is covered, call us and we'll confirm before scheduling an appointment.
How long does a propane gas installation typically take?
Timeline depends on the scope of the project. A straightforward appliance connection or line extension often takes a single day. Larger projects — such as converting an entire home from oil to propane gas or running new lines to an addition — may take two to three days or more depending on permitting and inspection schedules. We provide a clear timeline estimate before any work begins. See our propane gas installation service page for more information.
Are estimates free?
Yes. We provide free estimates for installation projects with no obligation. A technician will assess the scope of work, explain your options, and give you a written quote. There's no pressure and no fee just for asking.
Can you convert my home from oil to propane gas heat?
Yes, we handle oil-to-gas conversions including equipment removal, new appliance installation, and propane gas line work. Converting can lower your fuel costs and reduce maintenance complexity, depending on your situation. The process involves a site assessment and permitting for the gas service connection. Contact us to schedule a free estimate and we'll walk through whether conversion makes sense for your home.
Service Area
Which towns and cities does Halstead Quinn serve?
We deliver fuel and provide installation services throughout Westchester County and surrounding areas, including Mount Kisco, Bedford, Katonah, Chappaqua, Pleasantville, and Briarcliff Manor, among others throughout Westchester, Putnam and Bronx County. If you're not sure whether we serve your address, call (914) 666-3200 or check our fuel delivery service area page.
Do you offer emergency fuel delivery?
Yes. We provide 24-hour emergency fuel delivery for our automatic delivery customers who have run out of fuel or are at critically low levels. If your heat goes out on a cold night, call (914) 666-3200 and we'll get a delivery scheduled as quickly as possible. Emergency service is available to both existing account holders and new customers, but if you just signed up we can't guarantee we'll be there within 24hrs during high demand emergency weather situations. We will do our best to be help you as soon as possible.
How far in advance should I schedule a regular delivery?
For will-call customers, calling one to two business days ahead is typically sufficient during moderate weather. During peak cold snaps in January and February, lead times can extend, so calling three to five days ahead is advisable. Automatic delivery customers don't need to worry about scheduling — we monitor your usage and deliver before you run low.
About Halstead Quinn
How long has Halstead Quinn been in business?
Halstead Quinn has been serving Westchester County since the 1940s — more than 80 years as a family-owned business. That longevity reflects the trust our customers place in us and the consistency we've built across generations of families in the area.
Is Halstead Quinn licensed and insured?
Yes. We hold all required state and local licenses for fuel delivery and installation work in New York. Our technicians are trained and certified, and we carry full insurance coverage.
Is Halstead Quinn a women-owned or minority-owned business?
Yes. Halstead Quinn is both women-owned and minority-owned. We're proud of what that represents — a business built on decades of hard work and community relationships, not just a corporate formula.
Ready to get started?
Call (914) 666-3200 any time — day or night — or request a delivery or estimate online.